Information We Collect
When you register and use the 834 platform, we collect several categories of information to ensure the service runs smoothly, securely, and in line with your needs. The types of information collected are as follows:
Account & Identity Information
During registration, we collect your full name, date of birth, email address, phone number, and other identity details required to verify your eligibility as a user. This identity verification is essential for complying with consumer protection and fraud prevention legislation.
Payment & Transaction Information
To process deposits and withdrawals in MYR (RM), we collect your bank account or e-wallet details. We do not directly store your credit card numbers or banking passwords — all transactions are processed through encrypted, registered payment channels.
Device, Browser & Usage Data
Our platform automatically records IP addresses, device types, operating systems, browser types, pages visited, session duration, and in-platform interactions. This data is used for technical improvements, fraud detection, and usage pattern analysis to help us enhance our service quality.
Cookies & Tracking Technologies
834 uses cookies to store session preferences, streamline repeat logins, and collect usage analytics. These cookies do not contain sensitive financial information. You can adjust your cookie settings through your browser, though this may affect some platform features.
How We Use Your Information
834 uses the information collected solely for legitimate purposes directly related to platform operations. We do not sell your personal information to third parties for marketing purposes. Your information is used to:
Verifying user identities and preventing fraud, duplicate accounts, and other illegal activities that could compromise platform security.
Securely processing deposits, withdrawals, and transfers in RM, while maintaining transaction records for audit and compliance purposes.
Helping you resolve technical issues, answering account enquiries, and providing assistance related to platform usage.
Analysing usage patterns to improve platform design, loading speed, new features, and the overall user experience.
Data Storage, Security & Sharing
Data Storage & Retention Period
Your personal information is stored on secure, protected servers. 834 retains user data for as long as the account remains active and for a defined period following account closure, in compliance with Malaysian legal requirements for financial record retention. Data that is no longer needed will be securely deleted.
Technical Security Measures
834 implements multiple layers of security to protect user information:
- SSL/TLS encryption for all data transmission between your device and our servers.
- Strict internal access controls — only authorised staff may access users' personal data.
- Continuous system monitoring to detect and prevent unauthorised access attempts.
- Regular data backups to ensure continuity of service.
Third-Party Sharing
834 does not share your personal information with third parties for marketing purposes. However, there are limited circumstances where data sharing may occur:
- Payment providers: Transaction details required to complete your deposits and withdrawals are shared with licensed payment processors.
- Legal requirements: Where required by Malaysian law or a valid court order, 834 may be obligated to disclose certain information to the relevant authorities.
- Fraud prevention: In cases of suspected illegal activity, information may be shared with the relevant law enforcement authorities.
User Rights Over Personal Data
As an 834 platform user in Malaysia, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email.
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data once your account is closed, subject to any applicable legal record-keeping obligations.
To submit any request relating to your privacy rights, please contact us at [email protected], stating the type of request and your account details. We will respond within 14 business days.
Policy Changes & How to Reach Us
Updates to the Privacy Policy
834 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform improvements. When material changes are made, we will notify users via an in-platform notice or email. The effective date at the top of this document will be updated each time an amendment is made.
Your continued use of the 834 platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your information.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 834 handles your personal data, please reach out to us through the following channels:
- [email protected] — for general privacy enquiries, data access requests, and complaints.
- Target response time: within 14 business days for privacy rights-related requests.
- For general questions about the platform, you may also refer to our 834 FAQ.
Your Privacy, Our Priority
834 is committed to protecting the privacy of every user in Malaysia. Register with confidence, knowing your data is handled responsibly and transparently.